Privacy Policy
Shivex Privacy Notice
Shivex (also referred to as “Shivex,” “we,” “us,” or “our”) takes steps to protect your privacy. In this Privacy Notice (“Notice”), we describe the types of personal information we may collect from you in connection with your use of our websites including, but not limited to, https://Shivex.com/, the Shivex Wallet, our online bitcoin trading platform, mobile application, social media pages, or other online properties (collectively, the “Website”), or when you use any of the products, services, content, features, technologies, or functions we offer (collectively, the “Services”).
The Notice is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Website and Services. Please note that our Service offerings may vary by region.
For all purposes, the English language version of this privacy notice shall be the original governing instrument. If there is any conflict between the English language version of this privacy notice and any subsequent translation into any other language, the English language version shall govern and control.
Personal Information we collect
We collect information that relates to you (”Personal Data'') in connection with your use of the Website, our Services, or otherwise in the context of our relationship[ with you. The types of Personal Data that we may obtain from you may include:
1. Name
2. Email Address
3. Phone Number
4. Country
5. Full address
6. Date of Birth
Shivex Account Details, including:
1. Username
2. User Profile Information in the “Bio” section
3. Profile Picture
4. Joined Date
5. Default Currency
6. Time Zone
7. Default Language
Shivex Account Activity, including:
1. Trade Chat Messages (which may contain financial information if you provide it to sellers)
2. Trade Chat Attachments
3. Trade Activity
4. Transaction History
5. Affiliate Name
6. Affiliate ID
7. Affiliate Link
8. Affiliate Transactions
9. Offers Created
10. Offer terms
11. Trade Instructions
12. Account Notifications
13. Account Status
Data relating to your Digital asset wallet, including
1. Private Keys
2. Public Keys
3. Wallet Balance
4. Transactions Received
5. Transactions Sent
Data collected in connection with “Know Your Customer” (KYC) Compliance, including
1. Government-Issued ID
2. Proof of Address
3. Photograph, if you elect to provide them to us
4. Video, if you elect to provide them to us
Device and Website Usage Data, including
1. IP Address
2. The cookie ID and/or other device identifiers
3. Information relating to your access to the Website, such as device characteristics, date & time
4. Language Preferences
5. Information on Actions taken while using the website
How we use your data
The business purposes for which we collect, use, retain and share your Personal Data may include-
- To provide Service through operating the Website, including to:
1. Register , create and maintain your account
2. Authenticate your identity and/or your access to an account, or help sellers verify your identity
3. Initiate, facilitate, process, and/or execute transactions
4. Communicate with you regarding your account or any Services you use
5. Perform creditworthiness, KYC or other similar reviews
6. Evaluate applications; or
7. Compare information for accuracy and verification purposes
8. To manage risk and protect you, other persons, and the Website and Services
9. To market to you
10. To provide personalised Services, offers, and promotions on our website and third-party websites
11. To provide you with location-specific options, functionalities, and offers
12. To comply with our policies and obligations, including, but not limited to, disclosures and responses in response to any requests from law enforcement authorities and/or regulators following any applicable law, rule and regulation, judicial or governmental order, the regulatory authority of competent jurisdiction, discovery request, or similar legal process
13. To resolve disputes, collect fees, or troubleshoot problems
14. To provide the customer service to you or otherwise communicate with you
15. To manage our business
We also process Personal Data for other purposes based upon your consent when required by applicable law.
Sources from which we collect personal data
We collect Personal Data from several sources, including
1. Directly from you: We collect Personal Data directly from you when you use our Website or Services, communicate with us, or interact directly with us.
2. From service providers and/or data processors who assist us in providing the Website or Services: We may engage service providers to assist us in facilitating the Website or Services to you, at our direction and on our behalf. These services providers may collect information about you and provide it.
3. From other users on the Shivex Website or from affiliates integrated with the Shivex Website or Services:Other users may provide us with information about you in connection with transactions or chats. Affiliates may also provide information to us about you related to your interactions or transactions with such affiliates.
4. From third parties who may help us verify identity, prevent fraud, and protect the security of transactions
5. From third parties who may help evaluate your creditworthiness or financial standing
6. From third parties who may help us analyse Personal Data, improve the Website, the Service or your experience on it, market products or services, or provide promotions and offers to you.
7. From social media platforms if you interact with us through social media
How we share data
Under certain circumstances, we may disclose certain Personal Data with other persons. The categories of persons with whom we may share Personal Data include:
1. Service providers and/or data processors: We may share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. These third-party service providers may, for example, provide you with Services, verify your identity, assist in processing transactions, send you advertisements for our products and services or provide customer support
2. Other parties to transactions, such as sellers: We may share information with other participants to your transactions, including other users from whom you are purchasing the digital asset
3. Financial institutions and other companies involved in helping you make payments in connection with transactions
4. Affiliates that receive referrals from our website
5. Other third-parties for our business purposes or as permitted or required by law, including:
- To comply with any legal, regulatory or contractual obligation, or with any legal or regulatory process (such as a valid court order or subpoena)
- To establish, exercise, or defend legal claims
- In response to a request by a government agency, such as law enforcement authorities or judicial orders
- To enforce our Website Terms of Service or our internal policies
- To prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity, or to otherwise protect our or others’ rights, property, or safety
- To facilitate a purchase or sale of all or part of Shivex’s business. For example, by sharing data with a company, we plan to merge with or be acquired by; or
- To support our audit, compliance, and corporate governance functions
International transfers of data
Please note that we may transfer Personal Data we collect about you to countries other than the country where the information was originally collected. Those countries may not have the same data protection laws as the country where you initially provided the information. When we transfer your Personal Data to other countries, we take the steps designed to ensure that the transfer is applicable by law.
Cookies and online advertising
A cookie is a small text file that a website saves on your computer or mobile device when you visit the website.
Our website uses cookies and tracking technologies to operate and target advertisements that may interest you. For further information, please refer to our Cookie Policy.
Shivex may partner with third-party ad networks to either display advertising on the Shivex website or third-party websites. Shivex does not control these websites and third-party ad networks. Ad network partners use data technologies to collect information about your online activities to target advertising based on your interests. If you wish not to have this information used to serve you targeted ads, you may be able to opt-out by visiting:
➢ http://output.aboutads.info/
➢ http://output.networkadvertising.org/
Please note that this does not opt you out from being served to advertise; you will continue to receive generic ads not based on your specific interests. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
Data retention
We retain Personal Data for the period necessary for the purposes for which it was collected or for such periods where required by applicable law. This may involve retaining Personal Data for periods following a transaction. We make efforts to delete your Personal Data once it is no longer required for any of the business purposes described above.
Data security
Shivex has implemented safeguards designed to protect your Personal Data, including measures designed to prevent Personal Data against loss, misuse, and unauthorised access and disclosure. Still, Shivex cannot ensure or warrant the security or confidentiality of the information you transmit to us or receive from us by Internet or wireless connection. Transferring data through the Internet always carries some risk, even if Shivex makes efforts to protect data once it has received it.
Children under 18 years of age
Shivex’s Website is not intended for children under the age of 18. We do not knowingly collect data from children under the age of 18 without verified parental consent. If we learn that we have collected information, including Personal Data, from an individual under 18 years of age without parental consent, we will delete that information immediately.
Modifications to the privacy notice
Shivex reserves the right to change this Notice from time to time. We will notify you of the modifications to this Notice by posting a revised version of this Notice here, by email, or using a prominent notice on the Shivex Website homepage. We recommend that you periodically check the Website for any changes.
Contact us
If you have any questions about this Notice or wish to make an inquiry with us regarding Personal Data or privacy, please contact us at: privacy@Shivex.com
EEA Addendum
The following disclosures apply to and are intended exclusively for individuals who reside within the European Economic Area (EEA)
Data controller
The controller for your Personal Data is Shivex
Legal bases for processing Personal Data
European Data Protection Rights
- European law provides you with certain rights concerning your Personal Data, including:
1. To the extent we use Personal Data to perform contractual obligations or requests made by you in connection with a contract, Article 6(1)(b) of the General Data Protection Regulation (“GDPR”) is the legal basis for our data processing
2. To the extent we use Personal Data to comply with a legal obligation under EU or Member State law, Article 6(1)(c) of the GDPR is the legal basis for our data processing
3. To the extent we use Personal Data to protect the vital interests of individuals, Article 6(1)(d) of the GDPR is the legal basis for our data processing
4. To the extent we use Personal Data in pursuit of our legitimate business interests, Article 6(1)(d) of the GDPR is the legal basis for our data processing. A list of our legitimate business interests is in the above section titled “How We Use Your Data”
Please note that applicable law may provide exceptions to any of these rights, permit Shivex to decline your request or permit Shivex to extend the period in which it can act on your request. Shivex may also contact you to verify your identity, as permitted by law, before acting on your request. Please contact us to exercise any of these rights as outlined in the above section titled “Contact Us.”
International transfers
We may transfer Personal Data relating to EEA residents to countries that have not been found by the European Commision to provide adequate protection, including the United States. For any such transfers, Shivex implements safeguards designed to ensure that your Personal Data receives an adequate level of protection. If you are located in the EFA, Shivex will only transfer your Personal Data if the country to which the Personal data will be transferred been granted a European Commission adequacy decision: the recipient of the Personal Data is located in the United States and has certified to the US-EU Privacy Shield Framework; Shivex has put in place appropriate safeguards in respect of the transfer, for example, by entering into EU Standard Contractual Clauses with the recipient , or; the applicable statutory exception to the GDPR general general transfer prohibition applies. To obtain a copy of the mechanisms that Shivex has executed to support its transfers of personal data outside the EFA, contact us and set forth in the above “Contact Us” section.
California Addendum
The following disclosures apply to and are intended exclusively for residents of the State of California.
Your California privacy right
To the extent that we disclose certain personally identifiable information about you to third parties who use it for hither direct marketing purposes , you have a right to request further information about the recipients of your information. To exercise this right, please contact us as described in the above section titled “Contact Us.”
Do not track disclosure
Our website is not designed to respond to “Do Not Track.” signals or requests.
Facts | What does Shivex do with your personal information? |
Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do |
What? | The types of personal information we collect, and share depend on the product or service you have with us. This information can include:
● Social security number or account balances ● Payment history or transaction history ● Credit history or credit scores
When you are no longer our customer, we continue to share your information as described in this notice |
How? | All financial companies need to share customers; personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Shivex chooses to share; and whether you can limit this sharing |
Reasons we can share your personal information | Does Shivex share? | Can/Do you limit this sharing? |
For our everyday business purposes: such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
For our marketing purposes: to offer our products and services to you | Yes | No |
For joint marketing with other financial companies | Yes | Yes |
For our affiliates’ everyday business purposes: information about your transactions and experiences | Yes | No |
For our affiliates’ everyday business purposes: information about your creditworthiness | No | We do not share |
For non affiliates’ to market to you | No | We do not share |
Questions? | Go to shivex.io | |
Who we are | |
Who is providing this notice? | The privacy notice is provided by Shivex and is applicable to your personal Shivex account |
What we do | |
How does Shivex protect my personal information? | We use security measures that comply with the federal law to protect your personal information from unauthorised access and use. These measures include computer safeguards and secured files and buildings |
How does Shivex collect my personal information? | We collect your personal information, for example when you:
● Open an account or provide information ● Give us contact information or make a transfer ● Use your Shivex account to send or receive funds
We also collect personal information from others, such as credit bureaus, affiliates, and other companies |
Why can’t I limit all sharing? | The Federal law gives you the right to limit only:
● Sharing for affiliates’ everyday business purposes- information about your creditworthiness ● Affiliates from using your information to market to you ● Sharing for non affiliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law |
Definitions
Joint marketing- A formal agreement between non affiliated financial companies that together market financial products or services to you. Our joint marketing partners include financial companies.
Other important information
➔ We may transfer personal information to other countries, such as customer service, or to process transactions
➔ California: If your Shhivex account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law
➔ Vermont: If your Shivex account has a Vermont mailing address, we will not share personal information we collect about you with non affiliates unless the law allows, or you provide authorisation
● To provide Services through operating the Website, including to:
1. Register, create and maintain your account
2. Authenticate your identity and/or your access to an account, or help sellers verify your identity
3. Initiate, facilitate, process, and/or execute transactions
4. Communicate with you regarding your account or any Services you use
5. Perform creditworthiness, KYC or other similar reviews
6. Evaluate applications; or
7. Compare information for accuracy and verification purposes
8. To manage risk and protect you, other persons, and the Website and Services
9. To provide a personalised experience and implement your preferences
10. To better understand customers and how they use and interact with the Website and Services
11. To market to you
12. To provide personalised Service, offers, and promotions on our website and third party websites
13. To provide you with location specific options, functionalities, and offers
14. To resolve disputes, collect fees, or troubleshoot problems
15. To provide customer service to you or otherwise communicate with you
16. To manage our business
17. To please comply with our policies and obligations, including, but not limited to, disclosures and responses in response to any requests from law enforcement authorities and/or regulators following any applicable law, rule, regulation, judicial, or governmental order, the regulatory authority of competent jurisdiction, discovery request, or a similar legal process.